FAQ

How do I place an order?

For grills, review our advice on picking the right grill for your family, and then place an order online.

If you are ordering gas logs or gas lights browse our catalog, and schedule a consultation where one of our specialists will come to your house to recommend the right lights for your space.

If you need parts please go to our contact page here and give us the model number and any description you can along with a contact number.

What forms of payment are accepted?

Visa, Mastercard, American Express, Discover. You can also place an order and choose the Pay later option if you would like us to go over your order with you.

Is financing available?

Yes! Alagasco provides financing options for their customers who purchase natural gas grills.

How do I return merchandise?

All of our products are 100% guaranteed to please you. If you are ever dissatisfied, simpy contact us and we will issue a return authorization and credit.

What shipping options are available?

We typically ship by UPS Ground or in some cases by truck. Your products will arrive in good condition at your doorstep. We guarantee it.

What about Parts?

We carry one of the largest inventories of parts in the USA. Simply go here to the Contact Form and give us the Model number and description of what you need and we will contact you.

How do I get my natural gas grill installed?

While many plumbers can install natural gas grills, we are proud to partner with a master gas fitter with more than 30 years of experience.  Find out more about professional installation here. 

Where can i put my grill?

Your grill can be placed anywhere that you would normally put a grill. If you select a natural gas grill, you may incur additional installation expenses if you select a spot more than 30 feet from an existing natural gas line.